Last Updated: [Insert Date]

At Hyperlite Shop, we stand behind our water sports gear with the same passion we put into designing it. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Socks (for hygiene reasons)
  • HydroSkin Top’s (worn close to skin)
  • Custom or personalized items

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for Approval: Our team will respond within 24 hours with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship It Back: Send the package to our return center at:
    Hyperlite Shop Returns
    4012 Radford Street
    Louisville, US 40203
  5. Track Your Return: Once we receive and inspect your return, we’ll notify you about the approval status.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Hyperlite Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]
Reason for Return/Exchange: [Brief Explanation]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is approved:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Refund amount may be subject to currency exchange rates

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the new item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping fees apply for exchanges

Water Sports Gear Care Tip

To ensure your Hyperlite equipment stays in returnable condition, rinse with fresh water after each use and store in a cool, dry place away from direct sunlight.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Questions? Our water sports enthusiasts are ready to help! Email us at [email protected] and we’ll respond within 24 hours.