At Hyperlite Shop, we’re passionate about water sports and committed to delivering your gear quickly and efficiently. Our straightforward shipping and returns policies ensure you can focus on the waves while we handle the logistics.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Available worldwide (excluding some Asian and remote regions)

Free Shipping:

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary based on destination and customs processing.

Returns & Exchanges

We stand behind our water sports gear with the same passion we put into designing it. If you’re not completely satisfied, we’re here to help.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, these products cannot be returned or exchanged:

  • Socks (for hygiene reasons)
  • HydroSkin Top’s (worn close to skin)
  • Custom or personalized items

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] with your order number and product details
  2. Wait for Approval: Our team will respond within 24 hours with return authorization and instructions
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached
  4. Ship It Back: Send to our return center:
    Hyperlite Shop Returns
    4012 Radford Street
    Louisville, US 40203
  5. Track Your Return: We’ll notify you once we receive and inspect your return

Return/Exchange Request Template

To make the process easier, use this email template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Hyperlite Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]
Reason for Return/Exchange: [Brief Explanation]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is approved:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Refund amount may be subject to currency exchange rates

Exchange Process

For exchanges:

  • We’ll ship your replacement once we receive your return
  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping fees apply for exchanges

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost

Water Sports Gear Care Tip

To keep your Hyperlite equipment in top condition (and returnable if needed):

  • Rinse with fresh water after each use
  • Store in a cool, dry place away from direct sunlight

Questions?

Our water sports enthusiasts are ready to help! Email us at [email protected] and we’ll respond within 24 hours.